With so many acronyms in the technological world, you may get tripped up on the latest term. ITAM is short for IT asset management. In layman's terms, it's a software program that helps you keep track of complaints, upgrades and system history. Explore the perks of this advancement as you wrangle dozens of computers at your company each day.
Assets Mean Different Things:
Assets are more than just the servers in a back room. Your company has software, hardware, chairs, desks, keyboards and other items that qualify as assets. All of these items go into IT asset management for control within the company.
Identifying a User's Situation:
ITAM includes incident management. A single user complains of an installation failure at his or her desk. You quickly look up the user's assigned assets in the system. This information tells you about disc space and other features. You discover that the person simply needs to free up some hard-drive space. The problem is solved in a matter of minutes.
Discovering patterns within hundreds of assets is difficult, but not with ITAM software. Problem management is simple when several users complain of the same issue. Look up the history on those assets to find a common denominator. A flawed, software update may be the culprit.
Changes Implemented With Care:
Changing any aspect of a company's hardware or software can come with multiple problems. Change management allows you to prepare for transitions by looking at OS versions and other features. If a handful of users are using different OS versions, deal with this issue before upgrading the entire company.
The beauty of IT asset management is complex data housed on one platform. With one click on your computer mouse, you see the company's entire array of computers along with their warranties and ages. Manage depreciation, repairs and replacements through ITAM. It's built within the service program that you use for everyday computer problems.
Check out SysAid’s help desk and ITSM software: https://www.sysaid.com/
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